Effective Date: March 23, 2026
The Heating & Cooling Pro LLC (“we,” “our,” or “us”) understands that your privacy is important. This Privacy Policy describes how we collect, use, protect, and share your information when you use our website and services.
By using our website, you consent to the terms of this Privacy Policy.
Communication Consent
By submitting your phone number and/or email, you provide express written consent for The Heating & Cooling Pro LLC to contact you regarding products or services, including via autodialed and/or prerecorded calls, text messages (SMS/MMS), and email.
Your consent is not a condition of purchase. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP or contacting us directly.
You may also request to be removed from communications by emailing us at info@theheatingandcoolingpro.com.
By communicating with us by phone or email, you consent to calls, texts, and emails potentially being recorded for quality assurance and training purposes.
Information We Collect
Personal Information
Personal information is information that identifies you as an individual. We may collect personal information including:
•Name
•Mailing address
•Email address
•Phone number
•Payment information (when applicable)
We collect this information when:
•You submit a form on our website
•You request a service or estimate
•You complete a transaction
•You communicate with us directly
Non-Personal Information
Non-personal information does not identify you individually. This may include:
•Browser type
•IP address
•Device information
•Pages visited and time spent on our website
We use this information to improve website performance and user experience.
How We Use Your Information
We use the information we collect to:
•Provide and deliver our services
•Communicate with you regarding appointments, services, and support
•Send updates, promotions, or service-related messages (if consent is given)
•Improve our website and marketing efforts
•Process transactions
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
•Enhance user experience
•Analyze website traffic and usage
•Improve our services and marketing efforts
You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly.
Third-party vendors may use cookies to collect anonymous, aggregated data for analytics and advertising purposes.
Sharing of Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
•Payment processors
•CRM and communication platforms
•Marketing and analytics providers
These parties are required to maintain the confidentiality of your information and may only use it for the services they provide to us.
SMS Opt-In Data and Communication Consent
We respect your privacy regarding SMS communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security Practices
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure.
These measures include secure data storage, encryption where appropriate, and restricted access to personal information.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.
Your Rights and Choices
You have the right to:
•Opt out of marketing communications at any time
•Request access to the personal information we have about you
•Request corrections or updates to your information
•Request deletion of your personal information (where applicable)
To exercise any of these rights, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
The Heating & Cooling Pro LLC
5475 Roche Dr
Columbus, OH 43229
(614) 886-4024
info@theheatingandcoolingpro.com